Magee Rehabilitation Hospital, a member of Jefferson Health, has received two industry honors: the Guardian of Excellence Award® from Press Ganey® and recognition as a Studer Group® Healthcare Organization of Distinction.
Consistently High Patient Satisfaction Scores
Press Ganey’s Guardian of Excellence for Patient Experience awards facilities that consistently reach the top 5 percent in patient satisfaction scores for each reporting period over a 12-month period. Press Ganey measures everything from provider communication to cleanliness of the facility to meeting patient expectations.
Nursing Excellence Enhances Patient Experience
The Studer Group designation recognizes nursing excellence. In June 2019, Magee nursing leadership enrolled in the Studer Group Boot Camp and established a new framework for patient care. All Magee nurses and nursing assistants went through patient experience training, Instrumental in this framework was the use of bedside reporting and hourly rounding, with the goal of greater transparency towards our patients. These bedside shift reports were a new tactic for nursing staff, but were deemed critical because hand-off communication between shifts is known to support patient safety and reduce medical errors.
Nurses established a system using hourly rounding, an evidence-based tactic, to proactively address patient needs every hour during the day and every two hours at night. This approach reduced call bells throughout the shift and refocused nursing time on the most urgent needs.
Both awards are a reflection of Magee’s commitment to a high-quality, holistic patient experience. This journey towards service excellence began with the organization’s switch to all private, patient rooms, offering patients and families both privacy and comfortable amenities.
“I’m proud of the way the entire Magee organization pulled together to hear patient feedback and identify opportunities to improve all aspects of the patient experience,” says Robert Kautzman, EdD, MS, RN, NEA-BC, senior vice president, nursing, and chief operating officer.